Terms of Service

Last updated: September 8, 2026

These Terms of Service (“Terms”) are an agreement between you and Monster Air & Mechanical LLC (“Monster Air,” “we,” “us” or “our”), a heating, cooling and indoor-air-quality contractor located at 975 E Riggs Rd Ste 12-177, Chandler, AZ 85249. They govern your use of www.azmonsterair.com and the services you request through it. By browsing this site, submitting a form, or engaging us for work, you agree to these Terms. If you do not agree, please do not use the site.

How we handle the personal information you give us is covered separately in our Privacy Policy, which is incorporated into these Terms by reference. Your rights over that information — including how to opt out of the sale or sharing of it — are set out in the Your Privacy Choices section of that policy.

1. Who We Are and What We Do

Monster Air & Mechanical LLC provides residential and light-commercial air conditioning, heating, heat pump, ductless mini-split, indoor air quality, duct sealing, smart thermostat and maintenance services in Chandler, AZ and the East Valley communities listed on our Service Areas page, 24 hours a day. We are a Day & Night Elite Dealer and a Goodman dealer, established in 2012.

All services are subject to availability, to the equipment and access conditions at your property, and to our service area. We reserve the right to decline work we cannot perform safely, lawfully or to our own standard.

2. Estimates, Scheduling and Cancellation

We answer the phone 24 hours a day and schedule appointments based on availability, making every effort to arrive within the window we give you. Emergency and after-hours calls are prioritized by urgency, not by order received.

• Estimates reflect the information available at the time of assessment. If we discover additional work once the system is opened up, we will tell you and get your approval before proceeding.
• Please cancel or reschedule at least 24 hours in advance where you can. Missed appointments without notice may be subject to a service-call fee.
• Emergency and after-hours service is available and may be billed at after-hours rates, which we will disclose before dispatch.
• Submitting a form on this website is a request for service, not a confirmed appointment. A booking exists only once we have confirmed it with you directly. For a genuine emergency, call (602) 616-0127 rather than using the form.

3. Pricing, Promotions and Payment

Pricing is provided up front, before work begins. Payment is due on completion of the work unless we have agreed otherwise in writing.

• Promotions, discounts and membership pricing shown on this site — including the Cool Club price and any seasonal, veteran or senior offers — are informational, may change or end without notice, cannot be combined unless we say so, and do not constitute a binding quote. Call us to confirm current offers.
• We accept major credit cards, checks and approved financing.
• Card payments are processed through our payment provider’s own PCI-DSS compliant systems. We do not accept card numbers through this website and no page here contains a card-entry field.
• Financing, where offered, is provided by Landings Credit Union on that lender’s own application and subject to that lender’s approval and terms. We are not the lender and we do not decide your application.
• Any change to the agreed scope of work will be communicated and approved before we proceed.

4. The Cool Club and Extended Labor Warranty

Membership in The Cool Club and coverage under our Extended Labor Warranty are governed by the enrollment or coverage document you sign with us, which sets out the term, price, what is included and how to cancel. Descriptions on this website summarize those programs and do not replace the signed document. Where this site and a signed agreement differ, the signed agreement controls.

5. Warranties and Guarantees

We stand behind our workmanship. Labor warranties and any parts warranty vary by service type and are disclosed at the time of service; manufacturer warranties on installed equipment are provided by the manufacturer on its own terms and require registration and, in most cases, documented annual maintenance to remain valid.

Warranties do not cover damage caused by misuse, neglect, deferred maintenance, power surges, flooding, storm or monsoon damage, pest or rodent damage, or work performed on the system by anyone other than us.

Disclaimer. Except for the express warranties described above and any warranty that cannot be disclaimed under Arizona law, this website and its content are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the site will be uninterrupted, error-free or free of harmful components.

6. Limitation of Liability

To the maximum extent permitted by Arizona law, Monster Air & Mechanical LLC shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to your use of this website or our services — including lost profits, lost business or loss of use — even if we have been advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to any particular service shall not exceed the amount you actually paid us for that service. Nothing in these Terms limits liability for gross negligence, willful misconduct, personal injury or death, or any other liability that cannot be limited under Arizona law, and nothing in these Terms limits the statutory rights and remedies available to you through the Arizona Registrar of Contractors.

7. Your Use of This Website

Content on this site is provided for general information only. It is not professional advice, and it is not a substitute for an on-site diagnosis by a qualified technician. Do not attempt repairs on refrigerant-carrying, gas-fired or high-voltage equipment based on anything you read here.

You agree not to:

• Submit false, misleading or fraudulent information through any form on this site
• Submit another person’s contact details, or a phone number you are not authorized to give us
• Use automated means to scrape, harvest, overload or interfere with the site or its forms, or attempt to defeat our spam protection
• Attempt to gain unauthorized access to any part of the site, its servers or any connected system
• Use the site for any unlawful purpose or in violation of these Terms

We are not responsible for the content, accuracy or practices of third-party websites linked from ours, including our financing partner’s application, manufacturer sites and review platforms.

8. Intellectual Property

This website and everything on it — text, photographs, artwork, graphics, page layouts, the site’s design and its underlying code, and the Monster Air & Mechanical LLC name and logo — are owned by Monster Air & Mechanical LLC or its licensors and are protected by United States copyright, trademark and other intellectual property laws.

You may view this site and print or download individual pages for your own personal, non-commercial use in evaluating or arranging our services. You may not otherwise copy, reproduce, republish, distribute, modify, frame, sell or create derivative works from any part of it, and you may not use our name, logo or trademarks without our prior written permission.

Manufacturer names, equipment brand names and third-party logos that appear on this site are the property of their respective owners and are used only to identify the equipment we install and service and the partners we work with.

9. Electronic Communications and Text Messages

When you contact us through this site, you consent to receive communications from us electronically, and you agree that electronic communications satisfy any legal requirement that a communication be in writing.

We send SMS or text messages only to numbers whose owner has checked the separate consent box beside the request — consent to receive texts is never pre-checked, never bundled with anything else, and never a condition of buying any service. Where a text program is offered, message frequency varies, message and data rates may apply, and you can reply STOP to unsubscribe or HELP for help. Details are in the Privacy Policy.

10. Governing Law and Venue

These Terms and any dispute arising out of them, this website, or the services we provide are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules.

You and Monster Air & Mechanical LLC agree that the exclusive venue for any action arising out of or relating to these Terms shall be the state or federal courts located in Maricopa County, Arizona, and you consent to the personal jurisdiction of those courts. Before filing anything, we ask that you contact us so we can try to resolve the matter directly — most issues are settled with a phone call.

11. Accessibility

We are working to keep this site usable by everyone, including people using assistive technology. Our commitment, the standard we aim at, and how to reach a person if you hit a barrier are described in our Accessibility Statement.

12. Changes, Severability and Entire Agreement

We may update these Terms at any time. The “Last updated” date above always reflects the current version, and continuing to use the site or our services after a change means you accept the updated Terms.

If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary and the remaining provisions will stay in full force. Our failure to enforce a provision is not a waiver of it.

These Terms, together with the Privacy Policy and any written estimate, invoice, membership enrollment or warranty agreement we sign with you, are the entire agreement between us regarding this website and the services described here.

13. Contact Us

Questions about these Terms? Reach us at:

Monster Air & Mechanical LLC
975 E Riggs Rd Ste 12-177
Chandler, AZ 85249
Email: [email protected]
Phone: (602) 616-0127

Send us a message